Using Ticket Notes and Special E-ticket Instructions
Use ticket notes to show important information to customers during ticket selection and/or on the e-ticket. The setup is different for General Admission and Assigned Seating events.
Quick overview
General Admission: use separate fields to control what appears on the ticket selection page, in an optional pop-up, and on the e-ticket.
Assigned Seating: enter a note on the selected seats/section. By default the note appears when the seat is selected and on the e-ticket; simple HTML tags can limit where it displays.
General Admission
For General Admission tickets, you can use different note fields depending on where you want the message to appear.
Field | Where it appears |
Ticket Notes | Displays with the ticket option on the online ticket selection page. |
Ticket Message Popup | Optional pop-up shown after the customer selects a quantity. It is triggered once per user session. |
eTicket Special Instructions | Displays on the customer’s e-ticket. |
Add or edit General Admission ticket notes (on the event level)
1. Open the event and go to Tickets
2. Click the General Admission ticket you want to edit.
3. Enter the customer-facing message in Ticket Notes. This is the note customers can see with that ticket option while purchasing.
4. If the same or a different message should also appear on the e-ticket, enter it in eTicket Special Instructions. You may need to scroll or open additional options to see this field.
5. Click Save or Save + Close.
General Admission ticket editor showing Ticket Notes.
Example: Ticket Notes displayed beneath General Admission ticket types during online purchase.
Optional: show a pop-up message when a ticket is selected
Use the Ticket Message Popup when you want the customer to see a message immediately after choosing a quantity, such as an ID requirement or other important restriction. The message is triggered after the quantity is selected and is shown once per user session.
To add a pop up message - on the event’s Tickets set up page, click the gear next to the ticket
Select Ticket Message
Enter the message, and click Save.
What the e-ticket looks like
Text entered in eTicket Special Instructions will be included on the customer’s e-ticket.
Example: General Admission e-ticket with special instructions.
Using a General Admission seating template
If you build tickets from a seating template, you can also enter the ticket note / pop-up message while editing the General Admission ticket in the seating template before loading it to an event.
Assigned Seating
Assigned seating notes are attached to the selected seats or seating section. By default, a plain-text note appears when a customer selects the seat on the map and also appears on the e-ticket.
Add a note to assigned seats
1. Open the event and go to Tickets.
2. Click the assigned seating ticket or section you want to edit.
3. In the seating editor, select the seats or section that should receive the note.
4. Click the Notes lock and enter the message in the Notes field.
5. Click Save or Save + Close. Do not re-lock the lock!
Choose where the assigned seating note appears
The Notes field supports simple tags that control whether the message appears on the seat map, the e-ticket, or both.
Display | What to enter | Result |
Map + e-ticket | Your message here. | Plain text displays in both locations. |
E-ticket only | <nomap>Your message here.</nomap> | Hides the note from the seat map and keeps it on the e-ticket. |
Map only | <notix>Your message here.</notix> | Shows the note when the seat is selected and hides it from the e-ticket. |
Example: the assigned seating note appears when the customer selects the seat on the seating map.
Tip
Use ticket notes for information that is specific to the ticket or seat, such as ID requirements, accessibility details, obstructed-view warnings, or entry instructions. Always preview or run a test order after making changes so you can confirm the message appears in the intended location.