E-Ticket Delivery Message / Instructions / Footer

This doc will cover how to modify the eTicket delivery description, instructions, or footer.

The eTicket delivery description is displayed on the order confirmation:

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The instructions and footer are displayed on the eTickets.

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To edit, go to EVENTS > EVENT SETTINGS > DELIVERY SETTINGS From this screen, override the desired elements and press SAVE.

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Placeholders can applied to the Custom eTicket Instructions area.

Use any of the following placeholders to customize the instructions.

Placeholder

Description

Display

{EVENTDATE}

Date of the event

Thu September 3 2026 @ 7:00 PM

{EVENTDAY}

Day of the event

Thu September 3 2026

{EVENTDATESHORT}

Standard representation of the event date

9/3/2026

{EVENTDATENOTIME}

Event date without time

Thu September 3 2026

{EVENTDURATION}

The length of the event in hours

3

{EVENTTIME}

The time of the event itself

7:00 PM

{EVENTENDTIME}

The time when the event ends

10:00 PM

{DOORSOPEN}

The time when event is open to customers

5:25 PM